Return Policy

At Leap Cosmeceuticals, customer satisfaction is our priority. We strive to ensure that you are happy with your purchase. If you need to return or exchange an eligible product, we are here to make the process as clear and convenient as possible.

 1. Eligibility for Returns

 Return Window

Eligible products may be returned within **5 days of the delivery date**.

 Product Condition

To be eligible for a return, the product must:

* Be unused and unopened.
* Remain in its original condition.
* Be in its original packaging.
* Include any original seals, labels, or accessories, where applicable.

 Non-Returnable Products

For health, hygiene, and safety reasons, opened or used personal care, cosmetic, skincare, haircare, and beauty products may not be eligible for return.

Products that have been damaged, altered, used, or are missing their original packaging may also be ineligible for return.

2. Exchange Policy

If you wish to exchange an eligible product, please contact our customer support team within the **5-day return window**.

Exchanges are subject to product availability. If the requested replacement product is unavailable, you may be offered an alternative solution in accordance with our applicable refund procedures.

For hygiene and safety reasons, opened or used personal care and cosmetic products may not be eligible for exchange.

3. Return Process

Step 1: Contact Us

Contact our customer support team with:

* Your order number.
* The product you wish to return.
* The reason for the return.
* Photos or additional information, if requested.

Step 2: Return Authorization

Our team will review your request and confirm whether the product is eligible for return.

Please do not send a product back before receiving return instructions from our customer support team.

Step 3: Return Shipping

Return shipping costs may be the customer's responsibility unless the return is due to a defective, damaged, incorrect, or missing product caused by an error on our part.

 4. Refund Policy

Refund Processing

Once the returned product is received and inspected, we will review the return and process any approved refund according to the applicable refund procedure.

 Refund Method

Approved refunds may be issued through the original payment method or another applicable method, depending on the payment method used for the order.

Shipping Fees

Original shipping fees may be non-refundable unless the return is due to an incorrect, defective, damaged, or otherwise incorrect product supplied by Leap Cosmeceuticals.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact our customer support team as soon as possible.

Please provide:

* Your order number.
* A description of the issue.
* Clear photos of the product and packaging, where applicable.

After reviewing the issue, we will work with you to determine the appropriate solution, which may include a replacement, exchange, or refund where applicable.

 6. Important Note

We reserve the right to assess each return and refund request according to the condition of the product and the terms of this policy.

For any questions regarding returns, exchanges, or refunds, please contact Leap Cosmeceuticals through our official customer support channels.

Thank you for choosing Leap Cosmeceuticals.