Shipping Policy

Welcome to Leap Cosmeceuticals!

We strive to make your shopping experience as smooth and convenient as possible. Please read our shipping policy for important information about order processing, delivery, shipping fees, and order tracking.

 1. Shipping Locations

We currently offer delivery across all governorates in Egypt.

2. Order Processing Time

Orders are typically processed within **1–3 business days**.

During sales, promotions, holidays, or periods of high demand, processing may take slightly longer. If there is any significant delay with your order, we will do our best to keep you informed.

 3. Delivery Time

Estimated delivery times are:

Major Cities:** 2–5 business days.
Other Areas:** 3–7 business days.

Delivery times are estimates and may vary depending on your location, order volume, holidays, weather conditions, and other factors beyond our control.

 4. Shipping Fees

Shipping fees are calculated based on your delivery location and order details and will be displayed at checkout.

Free shipping may be available on selected products, promotions, or orders that meet specific promotional conditions.

5. Order Tracking

Once your order has been shipped, you may receive an order confirmation or shipping update with the available delivery details.

Our delivery partners may also contact you directly regarding your shipment and delivery arrangements.

 6. Shipping Issues

If your order arrives damaged, incomplete, or with any issue, please contact our customer support team as soon as possible with your order number and relevant details.

For damaged products, we may request photos or additional information to help us investigate and resolve the issue.

If your package is delayed or lost during delivery, we will work with our delivery partners to investigate the issue and provide the appropriate assistance.

7. Delivery Attempts

Please ensure that the delivery information provided at checkout is accurate and that someone is available to receive the order when possible.

Additional delivery attempts or delays resulting from incorrect or incomplete information may affect the delivery time.

 8. Contact Us

If you have any questions or concerns regarding your order or delivery, please contact our customer support team through our official contact channels.

Thank you for choosing Leap Cosmeceuticals. We are committed to providing you with quality products and a smooth shopping experience.